We don't run the desks. We help you reach them.

Help, thehonest way.

The Council isn't a portal. We're a guide. Below is a clear map of which office actually handles what, exactly what to bring, and where the Council can step in if you need a nudge.

What the Council does

Point you to the right office, person or process
Walk you through what to prepare and what to expect
Follow up if a request stalls or goes unanswered
Own grievance & feedback channels directly

What we cannot do

Run a portal or ticketing system for academics, hostel or placements
Override decisions taken by faculty, deans or operations
Process complaints anonymously outside the grievance lane
Promise turnaround times we don't control

Three guided lanes

Know who actually owns what.

Gateway, Bridge and Career Connect aren't systems we operate. They're names for the lanes through which the university already handles your concern. Here's what each one is for, who runs it, and how we can help you reach it.

01 / 03

Faculty access, exams, attendance & academics

Bridge.

Faculty meetings, exam-related concerns, attendance, course registration, grading clarifications and anything routed through your school office.

Owned by

Your School Office & the Office of the Dean

Before you reach out, prepare

01Your roll number and program
02The faculty / course name involved
03Any prior emails or screenshots

How the Council helps — We can help you frame the request, identify the right office and escalate to the academic representative if needed.

02 / 03

Internships, placements & career prep

Career Connect.

Career counselling, internship leads, placement preparation, alumni mentorship and CV reviews — coordinated entirely by the Career Services Office.

Owned by

Career Services Office (CSO)

Before you reach out, prepare

01An up-to-date CV (single page)
02What you're hoping to figure out
03Any specific roles, companies or sectors in mind

How the Council helps — We can introduce you to the right CSO point of contact and the alumni / senior students working in that space.

03 / 03

Hostel, mess, transport & campus facilities

Gateway.

Anything tied to your room, the mess, transport routes, housekeeping, maintenance or day-to-day campus life.

Owned by

Hostel Office & Campus Operations

Before you reach out, prepare

01Your room / block number
02A short description of the issue with photos if relevant
03When the issue started

How the Council helps — We'll point you to the right warden, hostel supervisor or operations desk and follow up if a ticket goes unanswered.

04 / 04Run by the Council directly

Grievance.

For sensitive concerns — discrimination, harassment, misconduct, or anything that needs the grievance committee's attention. This is the one channel the Council operates end-to-end. Anonymous submissions are accepted and treated with the same care.

01Reviewed within 72 hours by the grievance committee.
02You stay informed at every step — unless you choose to stay anonymous.
03Outcome is documented and shared with you confidentially.